Claim portal setting

How to add claim portal to the storefront?

Captain Shipping Protection provides your customers with a seamless experience, from purchasing protection to filing a claim in just a few clicks. Adding a claim portal allows customers who have purchased protection to submit claims at any time. Merchants can manage claims easily, and customers will see updates directly in the portal.

In the Captain Protection app, go to Claim portal and copy the claim page link. Then go to Shopify admin > Content > Menus, choose the menu you want to add the link to. Click Add menu item, enter "Claim" or other suitable terms as the menu label, paste the link, select the corresponding field, and click Save.

How the claim process works

You can also help customers file a claim if needed. Just head to the Orders page, find the protected order, and click File claim. Once submitted, the customer can still track the status and details of the claim in the portal, just like if they had done it themselves.

Set a time limit for claim submissions

If you'd like to set a deadline for when customers can submit claims, go to Settings > Claim portal preference. There, you can choose how many days after the order date a claim can be filed. It's a simple way to keep your policy clear.

Customize claim resolution options

Want to control whether customers can request a refund, reorder, or both? Go to Settings > Claim portal preference, and under Resolution options, choose what you'd like to offer. You decide what makes sense for your store.